Return Policy
Eligibility for Returns: We accept returns within 7 days from the date of delivery. To qualify for a return, items must be unused, in their original packaging, and in the same condition they were received.
Return Process: To initiate a return, please contact our customer support team at support@theblues.events. Once we confirm your eligibility, we will provide you with a return address and further instructions.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
Refunds: Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited back to your original payment method.
Non-Returnable Items: Some items may not be eligible for returns due to health, hygiene, or customization. For specific details on product eligibility, please check the product page.
For any questions or further assistance, feel free to reach out to us at support@theblues.events. Our team is here to help!
